What are some tactics that insurance companies use?

What are some tactics that insurance companies use?

January 8, 2026

Admin

Delay, Deny and Defend. Insurance companies are in business to make money and please shareholders. These companies systematically deny coverage of valid claims in order to boost their bottom line, often rewarding employees for denying valid claims. 

People often make the mistake of thinking they can simply handle claims with insurance companies on their own. What they don’t realize is that insurance companies attempt to delay dealing with claims in hopes that the average person will give up and eventually just go away.

Insurance companies (even a claimant’s own insurance company) routinely take advantage of unrepresented claimants with falsehoods, false promises, and false facts. These companies use “insurance speak” to confuse consumers.

They improperly provide “advice” and use strong-arm tactics to get claimants to go away or to agree to a settlement for pennies of what the claim is worth. Even if you think you are successful at dealing with insurance adjusters, they may simply be setting you up to defend a case against you, even if the other person is 100% at fault. 

You need a law firm like Cohn & Swartzon LLP that understands the insurance company tactics and will properly handle your claim to maximize your recovery.